We’re so confident that our customers will love our products that we offer a 60-Day 100% Satisfaction Guarantee.
Try our products at no risk. If you are a customer, and are not satisfied with our product, just contact Customer Care at 1-480-998-3490 within 60 days of purchase for a full product refund (shipping and handling excluded). We will issue a prompt refund. No hassles, no questions.
- Call Customer Care – Call 1-480-998-3490 to obtain a Return Merchandise Authorization Number (RMA).
- Return the Products. Return any unused product, along with its original packaging to Plexus and we will promptly issue your refund.
Note: The 60-Day Money Back Guarantee can only be used once per product. If you have purchased a Plexus product directly from your Ambassador, your Ambassador will issue a refund to you.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
If a customer is unsatisfied with a product purchased directly from an Ambassador, they have up to 60 days to return to that Ambassador their unused product and its original packaging, their full name, phone number and email. Once this is done, the Ambassador issues the customer a refund for the purchase price. The Ambassador then contacts Plexus Customer Service for authorization and sends the collected items to Plexus. After contacting the customer to verify that you have issued their refund, Plexus will issue replacement product for the return items submitted.